The main feature and competitive advantage of any small hotel is an individual attitude to each client. Large hotels are trying to maximize and unify business processes, which leads to the feeling that the business is running on the stream. Many guests do not like it. A person wants a special relationship to himself, wants to feel at home. Here a small hotel can satisfy the needs of customers.
In a small hotel it is easier to create coziness and home warmth. Often, the staff of a mini-hotel knows its guests and their habits, which allows you to create a higher level of service without extra costs. Continue reading